Frequently Asked Questions
No, all our jewellery is nickel and lead-free.
Have your jade products been treated or colour enhanced?
No, all our jade products are carved from natural coloured jade stone. No dyes or colour treatments have been applied. Because they are made from natural stone, pieces may have colour variations and contain inclusions. Read more about the grades of jade here.
The majority of our earrings have hypo-allergenic surgical steel posts, unless otherwise stated.
Yes! PayPal processes payments for our site, but you do not need an account. Simply click the PayPal payment button during checkout, and you will be prompted to enter your credit card number.
We usually have more items available in stock than what is listed in our online store. Contact us with how many you need and we will check what we have and can order more in for you if needed.
We regularly adjust our shipping calculator to give as accurate a rate as possible, but sometimes it doesn’t work out right. If you think this is happening on your order, or it says shipping is not available to your location, please email us and we can manually calculate freight costs for you and give you an estimate before you order.
Yes! We have many more items in store than are listed online. Contact us with a description of the item, and we can let you know if we still have it in stock and arrange shipping.
Clearance/Sale items are final sale and cannot be returned or exchanged.
Lost or damaged in transit: If an item is lost or damaged in transit and your shipping option included tracking & insurance, please contact us and we will process a claim with the postal service on your behalf and arrange for a replacement or refund. Unfortunately if you choose a shipping option that did not include tracking or insurance, we are not able to trace the parcel or process a claim for you.
Manufacturer defects: All items are checked prior to being shipped, but if an item is found to have a manufacturing defect when you receive it, please contact us within 7 days of receiving your parcel.
Refunds/Exchanges: Items can be exchanged for another item of equal value if they are in new condition, are still in the original packaging and have not been worn or used. Exchanges must be initiated within 7 days of receiving your parcel, and returned goods received within 30 days. Shipping costs are the responsibility of the customer. We do not issue cash refunds.
Generally, we ship orders via Canada Post within 1 business day. Delivery times vary depending on the destination and type of shipping service you choose. We offer multiple shipping options to choose from depending on your destination:
Canada Post’s estimated delivery times:
Regular Parcel – 2 to 9 business days (includes tracking & up to $100 insurance)
Xpresspost – 1 to 3 business days (includes tracking & up to $100 insurance)
Flat Rate – 3 to 10 business days (includes tracking & up to $100 insurance)
Small Packet Air – 6 to 12 business days (no tracking, no insurance)
Tracked Packet – 6 to 8 business days (includes tracking & up to $100 insurance)
Xpress Post USA – 3 to 4 business days (includes tracking & up to $100 insurance)
Small Packet International Air – 10 to 20 days (no tracking, no insurance)
Tracked Packet International – 6 to 12 days (includes tracking & up to $100 insurance)
Xpress Post International – 5 to 8 days, varies depending on destination (includes tracking & up to $100 insurance)
Contact us prior to ordering if you would like additional insurance and we can let you know the cost for additional coverage.
Shipping to EU Countries
As of July 1, 2021 the EU has implemented changes to the collection of Value Added Tax (VAT) on goods purchased outside of the EU. All orders shipped to the EU must have VAT paid regardless of value. The tax will be collected by the postal service, as well as an administration fee and must be paid upon receipt of the parcel or the parcel is returned to sender. The amount of the administration fee and tax varies by country, so please check your country’s fees prior to ordering so you know what to expect. Refunds will not be issued for orders returned to us due to VAT fees not being paid.