FAQ

Frequently Asked Questions

Does your jewellery contain nickle or lead?
No, all our jewellery is nickle and lead-free.

I have allergies, what material are the posts are on the earrings?
The majority of our earrings have hypo-allergenic surgical steel posts, unless otherwise stated.

I would like to make a purchase, but I don’t have a PayPal account. Can I use a credit card instead?
Yes! PayPal processes payments for our site, but you do not need an account. Simply click the PayPal payment button during checkout, and you will be prompted to enter your credit card number.

I would like to order more of an item than it says are in stock – is this possible?
We usually have more items available in stock than what is listed in our online store. Contact us with how many you need and we will check what we have and can order more in for you if needed.

I would like to order multiple small items, but the estimated shipping costs seem high. Is this right?
Sometimes the automatic shipping calculator determines multiple item rates based on packing items in separate boxes rather than combined in one. If you think this is happening on your order, please email us and we can manually calculate freight costs for you and give you an estimate before you order.

I saw an item when I was in your store, but don’t see it listed in your online store. Can I still order it?
Yes! We have many more items in store than are listed online. Contact us with a description of the item, and we can let you know if we still have it in stock and arrange shipping.

How long does it take before my order is shipped?
Generally, all orders are processed and shipped within 1 business day of being received. Delivery times vary depending on the destination and type of shipping service you choose.

What is your return policy?
Clearance/Sale items: Clearance/Sale items are final sale and cannot be returned or exchanged.

Lost or damaged in transit: If an item is lost or damaged in transit to you and your shipping option included tracking/insurance, please contact us and we will process a claim with the postal service on your behalf for a replacement or refund. Unfortunately if you choose a shipping option that did not include tracking or insurance, we are not able to trace the parcel or process a claim for you.

Manufacturer defects: All items are checked prior to being shipped, but if an item is found to have a manufacturing defect when you receive it, please contact us within 7 days of receiving  your parcel.

Refunds/Exchanges: We do not issue cash refunds. Items can be exchanged for another item of equal value if they are in new condition, have not been worn or used,and are still in the original packaging. Exchanges must be initiated within 7 days of receiving your parcel, and return shipping costs are the responsibility of the customer.